Customer Service

At Herbal Products Direct we pride ourselves on customer service. We focus on not only providing the best brands but also first class customer service and support. We value our customers and their time, this is why we have put the following standards in place to ensure the service is delivered satisfactorily:

We value each and every Customer. Our aim is to ensure that you have the best possible interaction with us, EVERYTIME. Thus, making it easy to do business with us.

  • We act with integrity at all times.  What we say, we do.  You can rely on us.
  • We offer only quality products.  BRANDS YOU CAN TRUST.  Products that you can rely on so you can rely on it to bring you the best outcome as much as possible
  • Our prices are fair and competitive across our entire range, at all times. If you feel there is a price discrepancy please let us know right away
  • We provide our customers with multiple ways of getting in touch with us. Whether it is via email, telephone, our online chat line, or simply through our contact us form, we leave our doors open to you
  • We do everything possible to get every order out the same day or the next business day. Of course in the event the stock is on order, we will do our best to have it sent out as soon as we receive it. We don’t mess around
  • All of our parcels are despatched via Australia Post’s extensive network ensuring prompt delivery with tracking ID’s

At any time should you feel the service you receive is not to your standard or ours, we welcome your feedback.