Return & Refund Policy

At Herbal Products Direct, your wellness is our highest priority! We work tirelessly to delight you with our products and make you feel special and taken care of. Please find below our Return & Refund Policy 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

Return & Refund Policy

  • Only products which have manufacturing defects or are incorrectly shipped or are damaged, would be eligible for either a refund or a return. All such claims must be reported to us on the date of the delivery with supporting photos/video of the incident via email at:
  • Our products once opened cannot be repackaged or resold due to the lack of any preservatives. To keeps things safe for our customers, we do not accept returns on opened merchandise. If you are unsure of a product’s suitability, kindly contact us via email.
  • Please note that we cannot offer exchanges or refunds on any opened or used products. Herbal products direct is not responsible for any damages post-delivery/confirming receipt of your order via the delivery agency. 
  • Please allow 10 days from the day you return your package for your request to be processed. You will be contacted once your return is complete.


You will be responsible for paying your own shipping costs for returning your item. Shipping charges are not refundable. The delivery time for your exchanged product may vary depending on your place of residence


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any question about Return and Refund Policy you can contact us


Phone: 02 9136 2339

Address: PO BOX 6190, Canley Vale NSW 2166 (Online Store Only)