This policy applies to procurement (Australia). This policy is designed to provide you with a clear understanding of our shipping policies and procedures. After placing an order in our store , please read carefully:
All of our parcels are despatched via Australia Post’s extensive network ensuring prompt delivery with tracking ID’s.
Free Shipping on Australian Order Over $199
Approximately 1-2 business days Monday through Friday for ground processing.
Standard Shipping (3-7 business days)
You have the option of selecting Standard Shipping for your order. Our orders will be collected by Australia Post from our warehouse and will be delivered to your nominated address. For the Sydney metropolitan area, delivery takes up to two days and five- Seven days for the rest of Australia.
Express Shipping (1-3 business days)
Need fast delivery? Then you have the option of selecting Express Shipping for your order. The Australia Post Overnight Express service will deliver to where you are within in Australia. Express shipping customers generally receive their order the next business day for all postcodes in the Australia Post Overnight Express network (80% of Australia), and fastest possible delivery to all other areas. It is advisable to check on the Australia Post’s website as to whether your address falls within the next day delivery area.
If you have received tracking information via e-mail, I am sorry it is not possible to change your shipping address. If you do not receive a tracking number, we will make every effort to change it for you, but we cannot guarantee that changes will always be made. If you want to ship to multiple addresses, you must pay separately.
If you change your mind before receiving your order, we may accept the cancellation at any time prior to the shipment of your order. We cannot cancel an order once it has been delivered.
Once your order has shipped and the shipping company has generated a tracking number, you can receive tracking information by email.
You can also check your order delivery information via our tracking page.
Damaged or Lost Packages
Please carefully inspect all items upon receipt. Sometimes your items may be damaged in transit. When this happens, all you have to do is send an email and destroy the photos within 15 days from the date of shipment. Any damaged or missing items reported after 15 days will not be refunded. Please do not throw away any packaging or product until all shipping issues are resolved. Send us an e-mail to Info@herbalproductsdirect.com.au so that we can solve the problem together with you.
Note: We are not responsible for the following delivery problems:
Invalid / unavailable / incomplete shipping address
The telephone number is invalid / unavailable
Questions regarding the Shipping Policy should be directed to us at
Address: 197-205 Church Street, Suite No 599, Parramatta New South Wales 2150, Australia