Shipping & Returns

Shipping Policy

We do everything possible to get every order out the same day or the next business day (NBD). All orders are processed in the mornings and therefore order cut off is 12PM AEST business days. Of course in the event the stock is on order, we will do our best to have it sent out as soon as we receive it. We don’t mess around. All of our parcels are despatched via Australia Post’s extensive network ensuring prompt delivery with tracking ID’s.

Standard Shipping

You have the option of selecting Standard Shipping for your order. Our orders will be collected by Australia Post from our warehouse and will be delivered to your nominated address. For the Sydney metropolitan area, delivery takes up to two days and five-ten days for the rest of Australia.

Express Shipping

Need fast delivery? Then you have the option of selecting Express Shipping for your order. The Australia Post Overnight Express service will deliver to where you are within in Australia. Express shipping customers generally receive their order the next business day for all postcodes in the Australia Post Overnight Express network (80% of Australia), and fastest possible delivery to all other areas. It is advisable to check on the Australia Post’s website as to whether your address falls within the next day delivery area.

Pick-Up

Our business is 100% online and we all do our work this way. Therefore there is currently no option to pick-up your order. Should this change in future we will endeavour to let you know. We continue to bring you the best service with fast and reliable delivery.
 

Returns Policy

Due to health and hygiene reasons, we do not accept returns or exchanges for change of mind purchases if your order has been opened. If your order is unopened you may return your goods to us.

If you believe there is a manufacturing fault with your product, please contact us within 48 hours of receipt of your order, for an exchange. You will receive a reply email stating the procedure and guidelines for us to complete the exchange. In all cases, you will be responsible for covering the shipping cost of the returned goods.

Lost/Stolen Packages

We do not warranty any claims of lost or stolen parcels. We will do our utmost to assist with tracking any lost and/or stolen parcels, however this is generally handled by our delivery service – Australia Post.

Product Damage Liability

We believe in a quality product therefore all our products are checked for quality before they are sent out. If your item is damaged by Australia Post during delivery, Herbal Products Direct is not liable for these damages. Please note we take all precautions to ensure you receive your items in faultless condition.